FAQs

Cygnature is a blockchain-enabled document signing and authentication solution that is easy to use and is more secure than other e-Sign solutions in the market. It has multi-level security that allows a robust mechanism to permit access with different security clearances. These include e-Signature hardware key, biometrics, video/image proof, Aadhar KYC and OTP authentication, etc.

Cygnature is product owned by Cygnet Infotech. Founded in 2000, Cygnet Infotech today has emerged as a leader in offering IT consulting, software development, and technology solutions to global enterprises. With key partnerships and accreditations such as CMMi Level 3, ISO 9001:2008, and ISO 27001:2009. Cygnet Infotech implements technological innovation as ‘A Game Changer’ for enterprises by delivering mission-critical solutions and solving complex business challenges right from ideation to execution.

A digital signature is a digital code (generated and authenticated by public-key encryption) that is attached to an electronically transmitted document to verify its contents and the sender’s identity.

If assurance is required that a message or an accompanying document has not been altered during transmission, a digital signature will prevent unknown alterations from going unnoticed. If the digitally signed content is altered, the signature will be invalidated, thus alerting the sender and receiver of a breach. The applied cryptographic functions will prevent a new and valid signature from being produced for that message.

It has a multi-layered secured signing process to maintain document integrity. It replaces the manual signing process and paperwork to sign and notarize the legal and other documents, thus reducing the cost and time. With the third-party tools integrated, the user can observe/witness the entire signing process online without being physically present for being a witness. It is a multi-tenant application that enables the client admin of the tenant to manage users, user privileges, manage roles, view logs and configure advanced settings.

Cygnature can be used anywhere to sign a document, which can be any document from school certificates to contracts, HR documents, legal documents, etc.

The objective was to build a blockchain-based, secure and easy to use, and feature-rich signing solution. The sole purpose behind creating the application is to reduce the cost and time by reducing the manual paperwork and signing process. Since it is a blockchain-enabled solution, it is more secure since blockchain restricts tampering or deleting the signatures even if the system is offline.

Cygnature is a solution where a user gets various options on signing like Electronic, Digital, and Bio-metric signatures.

The objective was to build a blockchain-based, secure and easy to use, and feature-rich signing solution. The solution would provide an interface for digital verifications. Multiple verifications can be done, such as hardware key verification, biometric, aadhar KYC, 2- level authentication, face, voice, and retina recognition. For end-to-end document traceability. The entire signing process can be witnessed with the third-party tool integration. The end-user can download the recording of the whole verification process.

Thus, making it more secure and transparent.

• Blockchain-enabled secured digital signing process.
• Cygnature has a multi-layered secure signing process to maintain document integrity.
• Cygnature uses a one-way process for digital signature.
• Consolidated traceability files sealed in a blockchain.
• Each document has a digital audit trail that records geo-coordinates, browser/device, time-stamp, etc.
• Provision for reverse verification to validate whether documents are digitally verified or not.
• Cygnature utilizes world-class cryptographic algorithms to maintain the integrity and robustness of data.
• Comprehensive dashboard which shows of all the documents in the system along with their status.
• Cygnature becomes one solution for all electronic, Digital, and biometric signatures.

Dot net and blockchain are in use for backend development. Javascript, Bootstrap, HTML, CSS are used for frontend development.

Following file extension is supported – .ppt,.pdf,.xls,.pptx,.xlsx,.image

Any business owners or any sector of businesses that require authentication and transaction online with a high level of security as well as the tamper-proof legalized signature can use this product profoundly.

The Finance, HR, Legal, Sales departments of organizations who are involved in paper signing can use Cygnature as an option to Paper signing.

Cygnature is an intuitive, easy-to-use, and comprehensive digital signing solution.

• Enables signing contracts, invoices, work orders, approvals, and almost any paperwork in minutes.
• Blockchain enablement in the solution maintains the highest standards in security and legality that you can trust.
• Best suited for advanced and straightforward workflows – self-signing, in-person signing, or remote signing.
• Customizable with intelligent APIs to seamlessly integrate with your preferred email, cloud storage, and business apps.

Yes, the objective is the same, enabling an easy & flexible signing process from any part of the world.

Currently, Cygnature supports only English language.

Yes. To know more contact us.

Yes.

Yes, you can integrate Cygnature API’s into your systems.

Cygnature minimizes the use of paper, thus supporting the environment.

• Click on the sign-up button on the website, follow the steps and complete the registration process.
• Then login into the application using credentials.
• Upload your document that needs to be signed, and you can also select the timeline of signature.
• Select your contacts as signers or just observers.
• Select your verification methods. (e-Signature, hardware key, Biometrics, video/image proof, Aadhar KYC, and OTP authentication).
• Choose the area where you want the signature.
• Click on next and review the docs.
• Signers will be notified, and you can easily download the document when signers have signed the document.

After you sign up using the Sign-up button on the website, your phone number and email are verified for further use.

A one-time password or pin (OTP) is a password that is valid for only one login session or transaction on a computer system or other digital device. The most important advantage that OTPs address is that, in contrast to static passwords, they are not vulnerable to replay attacks(valid data transmission is maliciously or fraudulently repeated or delayed). Cygnature uses OTP for first-factor authentication, which is sent on your registered mobile number.

Keeping the high level of security measures and the confidentiality of your data in view, we have made both types of verifications a must.

Kindly click on the option “forgot password” and follow further steps to revalidate your account using your registered email address.

No, the user cannot combine digital and e-Signature on same document.

Yes, users can combine DSC and Aadhar e-Signature.

Microsoft word enables users to get signatures and sign important documents securely from Microsoft word anytime, anywhere in minutes.

Yes, you can integrate it with any website, CRM, and other software. For assistance on API integration, you can always contact our support team.

Users can now set a specific person as a signer in a document template. This means that whenever the user will use a template, he will not need to select the signer again. It will be pre-selected. This helps to set the signing hierarchy for a template.

User can add some sort of supporting documents for review purpose (e.g. – Acceptance Agreement) along with the main document. However, supporting documents are not meant to be signed by either party.

Yes, this integration is available.

Yes, users can create groups to send document to sign or you can even send multiple documents for bulk signing.

UAE PASS is a digital identity solution in the UAE. UAE PASS is the first national digital identity, for all citizens, residents, and visitors, allowing you to digitally sign documents. The UAE PASS signature is legally binding and is equally valid to a written signature.

With the co-signing option, 2 signers of document can sign the document by logging in from just signer 1 account using OTP authentication.

Client Admin

Cygnature is a multi-tenant application. The client Admin of the tenant is a person who will Manage Users, user privileges, manage roles, view logs and configure advanced settings.

• Document Owner

-The document owner is the person who will upload the documents to be verified and signed by the signers and authorized by an observer.

• Signer

-The Signer will verify the uploaded document and provide a signature with all the mandatory and additional verifications required on the uploaded document by the document owner. Signers of a document can be multiple.

• Observer

-The observer will review/witness the entire signing process to check on all updates happening during the signing process.

Yes, you can easily sign multiple documents at once.

It displays the total count of unsigned documents uploaded by the logged-in user. It includes the documents uploaded by a user and also unsigned by him. On click will redirect to the list of documents under ‘Unsigned’ status.

It displays the total count of documents signed by some assigned users but by others. On click will redirect to the document listing screen under ‘Waiting for Others.’

It displays the total count of documents signed by all the assigned users. On click will redirect the user to the document listing screen under ‘Signed.’

It displays the total count of documents signed by all the assigned users. On click will redirect the user to the document listing screen under ‘Signed.’

As a document owner uploads a document, they set a due date of signing for that document. It displays the dated documents to be signed by all the assigned users and the forthcoming document end date. One click will redirect the user to the document listing screen under ‘Expire Soon.’

You need to add contacts to show some contacts. You can add contacts by manually clicking on the ‘+’ sign button or bulk importing the contacts from outlook/gmail using the given xls format. One needs to register on Cygnature to be visible on the contact list.

You can upload your documents under the ‘Upload your documents’ section. You can upload via drag and drop, or you can select a file from your computer/Google drive or Dropbox.

Yes, you can change the signer until the added signer hasn’t signed the document.

20 MB is the maximum document size user can upload.

No, it will not rename your original files selected from the external source. However, you can rename the chosen existing file and upload it as per your choice.

If you are a document owner, you can set the document’s due date for the signers.

You can set the expiry date of the uploaded document.

You can also set the reminder/alert sent to the assigned signer to sign the document before its due date.

You can schedule a live video recording of every signer or observer who has to sign the document. In a LIVE video, Cygnature will record the signing process LIVE using a Webcam and Microphone. Cygnature will also record the screen on which the signing process takes place.

The signer will verify the uploaded document and provide his signature along with all the mandatory and additional verification required on the document uploaded by the owner. Signers of a document can be multiple.

The observer will review/witness the entire signing process. Observers can be multiple.

Optional signing is a signing method where signatories do not necessarily sign the document, one of the signers can sign the document.

Enforce location is restricting signer to sign from specific location.

While preparing the document for signing, user can mandate the location for signing document for the signers.

Yes, the signatures in Cygnature are LTV enabled, the sign-time is captured inside the PDF Document, and the PDF Viewer will validate the signature using all the proof that is present directly inside the PDF.

Yes, you can remove confidential documents from Cygnature.

If selected, it will enable the document to be signed as per sequence (priority basis) by respective signers.

If selected, it will enable the document to be signed parallelly (unordered) by any respective signers.

Hybrid model is a combination of parallel and sequential singing order. This can be useful when there are more than 2 signers and user wants to set priority of signing document for few of them.

You can save the document in signing as a draft which is helpful if you want to complete the document process later.

You can verify the documents which are already signed by uploading a document, and the system will analyze the document. If it is signed, it will show details of signers and details like the date, time of the signing event.

File hash is the unique code generated after completing the signing of your document. It is generated in the Blockchain and showcased in an encrypted format, a unique id to avoid tampering and misconduct of documents. Any change in a document will result in the generation of other file hash (unique code), thus avoiding tampering.

Digital fingerprint showcases the encrypted format of digital signature, which contains a unique ID for each signature on the document. It is generated in the Blockchain.

“Notarized on” are the details of the document notarized, including the time and date when the document is released with all signing.

Explorer is the option to showcase detailed transactions in the Blockchain, which ensures security and unique ID code of file and a digital signature generated.

Download the sample .csv file, put the contacts as predefined in the file, and upload it.

Yes, it is necessary to register for both observer and signer. One can send an invite link to respective signers on board to sign the document.

CFR Part 11 is the FDA’s regulations for electronic documentation and electronic signatures. It outlines the administration of electronic records in a medical device company’s quality management system.

While preparing the document for signing, user can mandate the location for signing document for the signers.

Iris scanner and fingerprint scanner are supported.

Using certified signature user can sign documents with globally accepted certified signatures with a digital certificate.

Using hardware key signature user can sign documents with hardware key using the digital signing certificate issued by certification authorities.

Aadhaar e-Sign is an online electronic signature service in India to facilitate an Aadhaar holder to digitally sign a document. This will verify signers using their Aadhaar number before allowing to sing documents.

Form fields can be dragged on the document so if the signer of document needs to fill certain information while signing, he/she can do it as well as if the uploader of document needs information on signer about initials or company name or anything else he/she can drag the signing fields to the document.

Auto reminder feature is available with Cygnature.

No, user cannot disable 2FA.

No, user cannot disable guest signer OTP.

No signer cannot attach supporting document, only uploader can attach supporting document.

Yes, user can add comment on document.

Yes, user can have an option to decline document.

Yes, user can re-assign signing to someone else.

No, user can only add observer before initiating document.

Usage activity reports for Admin, API usage reports are also available.

Yes, white labelling and rebranding is available.

No, as of now native mobile apps are not available.

Delhi, Gujarat, Maharashtra, Karnataka and Tamil Nadu.

Yes, Cygnet will post the physical stamp paper at the end of each month.

• e-Stamp Certificate can be generated within minutes.
• e-Stamp Certificate generated is tamper proof.
• Authenticity of the e-Stamp certificate can be checked through the inquiry module.
• e-Stamp Certificate generated has a Unique Identification Number.
• Specific denomination is not required.
• e-Stamp certificate can be checked by any person through recommended site.

Yes, Cygnature is safe to use for signing any document using any sort of digital signature, including electronic, digital, and biometric.

In the backend, we use Blockchain, which ensures utmost security by encrypting your file and signature and generating a unique hash code. The use of Blockchain technology makes the document tamper-proof, preventing any alterations to the document or the signing process.

• Integrity – Ensuring that the copy of a document has the same content as the original.
• Authentication – verify the authenticity of documents and ensure they are signed by the person who claims to have created or changed them.
• Non-repudiation – Not allowing someone to deny the authenticity of their signature on a document or sending the message in the first place, as long as each iteration is stored in the Blockchain.

A Blockchain certificate records the signing process by keeping track of the Signers following certain parameters like:

• IP Address of signers
• Time and Date of Singing’
• Geo Location
• Latitude Longitude
• Device
• Browser

There are typically three algorithms involved with the digital signature process:

• Key generation – This algorithm provides a private key and its corresponding public key.
• Signing – This algorithm produces a signature upon receiving a private key and the message that is being signed.
• Verification – This algorithm checks for the authenticity of the message by verifying it along with the signature and public key.

In private tenant architectures, a customer will have a singular instance of an application dedicated to them.

The Information Technology Act, 2000 (IT Act) confirms that contracts enforceability cannot be denied merely because they are signed electronically. On the contrary to popular belief, e-Signatures have been legally valid in India for over 18 years now. The Information Technology Act (IT Act), passed in 2000, granted e-Signatures the same legal status as handwritten signatures.

The IT Act recognizes the following two types of signatures:

(1) e-Signatures that combine an Aadhaar with an e-KYC service

Users with an Aadhaar ID and Unique Identification Number (UAN) issued by the Indian government to all Indian residents can use an online e-Signature service to sign documents online securely. In this case, the online e-Signature service integrates with an Application Service Provider (ASP) to provide users with a mobile or web app interface that they can interact with.

(2) Digital signatures that are generated by an asymmetric crypto-system and hash function

An ‘asymmetric crypto system’ refers to a secure pair of keys: private and public keys. Both are unique to each user and can be leveraged to verify and create an e-Signature.

Here are the five criteria that e-Signatures need to satisfy to be valid as per the IT Act:

(1) e-Signatures must be uniquely linked to the person signing the document. This condition is met by issuing a digital certificate-based digital ID.

(2) During the signing process, the signer must have total control over the data used to generate the e-Signature. Most online e-Signature service providers allow signers to directly affix their e-Signature to the document to meet this requirement.

(3) Any alteration to the affixed e-Signature, or the document to which the signature is attached, must be detectable. This requirement is met by encrypting the document with a tamper-evident seal.

(4) There should be an audit trail of steps taken during the signing process.

(5) The digital signature certificate must be issued by a Certifying Authority (CA) recognized by the Controller of Certifying Authorities (CCA) appointed under the IT Act.

No, certain documents that require a notarial process or must be registered with a Registrar or Sub-Registrar, can only be executed using handwritten signatures to be legally enforceable. These primarily include:

(1) Negotiable instruments such as a promissory note or a bill of exchange other than a cheque

(2) Powers of attorney

(3) Trust deeds

(4) Wills and any other testamentary disposition

(5) Real estate contracts such as leases or sales agreements

Yes, it states that “All electronic signatures must meet the ESIGN, UETA and GPEA definition of electronic signature, or the basic definition of an electronic signature as required by other national and local legislation.”

Following are the parameters –

• Intent to sign
• Consent to do business electronically –

Electronic records may be used in transactions with consumers only when the consumer has:

• Received UETA Consumer Consent Disclosures
• Affirmatively agreed to use electronic records for the transaction
• Has not withdrawn such consent
• Association of signature with the record – To qualify as an electronic signature under the e-Sign Act and UETA, the system used to capture the transaction must keep an associated record that reflects the process by which the signature was created or generate a textual or graphic statement (which is added to the signed record) proving that it was executed with an electronic signature.
• Record retention
• Opt-Out Clause
• Providing Signed Copies

• The e-Sign Act is a federal law passed in 2000. It grants legal recognition to electronic signatures and records if all parties to a contract choose to use electronic documents and sign them electronically.
• UETA (Uniform Electronic Transactions Act), a precursor to the e-Sign Act, was introduced in 1999 and has been adopted by 47 U.S. states and the District of Columbia, and the U.S. Virgin Islands.
• Among other things, UETA provides that when a law requires either a writing or a signature, an electronic record or an electronic signature can satisfy that requirement when the parties to the transaction have agreed to proceed electronically.

• UETA and the e-Sign Act solidified the legal landscape for the use of electronic records and electronic signatures in commerce by confirming that electronic records and signatures carry the same weight and have the same legal effect as traditional paper documents and wet-ink signatures.

Both laws provide the following:

• No contract, signature, or record shall be denied on a legal basis solely because it is in electronic form.
• A contract relating to a transaction cannot be denied legal effect solely because an electronic signature or record was used in its formation.
• If a law requires a record in writing, an electronic one satisfies the law.
• If a law requires a signature, an electronic signature satisfies the law.
• Does not apply to birth, death, wedding, wills, etc., are exempted.

The state of Illinois has not adopted UETA. However, in 1999, Illinois enacted electronic signature law which favors some types of electronic signature as more trustworthy than others. Under the law, the most secure type of electronic signature is the “secure electronic signature”. Secure electronic signatures are presumed valid under the law unless there is evidence to the contrary. Under the law, it is deemed “secure” if:

• It is created in a manner that can be considered commercially reasonable under the circumstances.
• It is applied by all parties sin a trustworthy manner that can be verified.
• It can be relied upon by all parties.
• Both parties agree that the signature is “secure”.
• It is created using an asymmetric algorithm certified by the Secretary of State.
• It is created using a valid certificate issued by a CA in accordance with standards set by Secretary of State within the scope specified in the valid certificate and can be verified via the valid certificate public key.

The state of New York (NY) has not adopted UETA. However, since 2000, electronic signatures have been legally binding in New York under the Electronic Signatures and Records Act (ESRA). This law broadly established the legal equivalence of electronic and handwritten signatures.

• This law broadly established the legal equivalence of electronic and handwritten signatures.
• ESRA also created the “electronic facilitator” role within the NY Office of Information Technology Services.
• In New York, electronic signatures have the same legal validity as handwritten signatures.

The state of Washington has not adopted UETA. However, Washington did enact the Washington Electronic Authentication Act to facilitate e-commerce, minimize fraud, and ensure the security and integrity of “e-messages”.

• It includes wording to ensure that electronic signatures are not refused legal recognition and regulates CAs.
• In Washington, the Secretary of State licenses and regulates CAs and oversees the rules and policies around using them.
• In order to be considered for government use, CAs must pass specific requirements and prove that they have a trustworthy system.
• The Secretary of State conducts periodic compliance audits of CAs and even CAs in violation.

South Africa generally follows the EU Directive on Electronic Signatures. It is considered a two-tier jurisdiction because it gives digital signatures the same status as handwritten signatures and recognizes simple electronic signatures as legal and enforceable.

• Countries that follow this model allow companies to select different forms of signatures and customize their business processes based on the most convenient and appropriate form for each use case.
• Consent is the prerequisite for allowing electronic signatures. However, according to Section 13(5) of the Electronic Communications and Transactions Act, if the parties have not agreed on a specific type of electronic signature as long as there is,
• A method to identify the person and indicate the person’s approval of the communicated information.
• The method is reliable and appropriate for the information purpose; electronic signatures are also legal, admissible, and enforceable in South Africa.

Under UAE law, a written signature is not necessarily required for a valid contract – contracts are generally valid if legally competent parties reach an agreement, whether they agree verbally, electronically or in a physical paper document. Parties sometimes must present evidence in court to prove a valid contract.

• Leading digital transaction management solutions can provid electronic records that are admissible in evidence, under UAE laws, to support the existence, authenticity, and valid contract acceptance.

eIDAS (Electronic Identification, Authentication, and trust Services) sets out two types of electronic signature, ‘Advanced’ and ‘Qualified’.

• ‘Advanced Electronic Signature’ is defined in Article 26.

1. It is uniquely linked to the signatory.
2. It is capable of identifying the signatory.
3. It is created using electronic signature creation data that the signatory can, with a high level of confidence, use under his sole control and,
4. It is linked to the data signed herewith in such a way that any subsequent change in the data is detectable.”

• Cygnature offers ‘Advanced Electronic Signature’.
• ‘Qualified’ signatures are based on ‘public-key infrastructure’ technology (PKI) and, together with a set of regulations on issuance and trust, provide a framework to add a strong level of authentication and encryption.
• eIDAS also entrenches past commitments that underpin electronic signature, for example, the provision that an electronic signature “shall not be denied legal effect and admissibility in a legal proceeding solely on the ground that is it an electronic form or that it does not meet the requirements for qualified signature”. (Article 25.1)
• In the UK, Qualified Certificates are primarily unused because there is no practical way to access and apply them. They are used better in EU countries where there is a national ID scheme, for example, in Spain and Estonia. Citizen IDs can become a ‘qualified certificate’ and thereby provide an avenue for Qualified Signatures to be rolled out and adopted across a whole population.

Yes, you can always avail the Free Trial plan with access to all features.

You need to contact the sales team to get a new price plan.

Please contact our sales team.

Please get in touch with our sales team.

Don’t hesitate to get in touch with our sales team.

You can talk to our support center for any query and we assure to help you.