Product Updates

Major Tech Upgrade

• Data Security
• Elasticity & Scalability
• Cost Savings
• Flexibility

Enhancements

• Form fields report
• End-user Activity logs
• Activity Logs- Export as PDF
• Password policy configuration -Activity Logs
• Custom Updates
• Free trial subscription & Upgrade journey enhancements

Features

• Custom Fields in workflow creation
• SFTP Integration
• Manage IP Restriction

Improvements

• Misc. improvements
• API improvements
• API improvement- Created an API end-point to remove documents from Cygnature.

Features

• Subscription renewal updates
• Multilingual support for web portal
• Utility to auto sync AD user accounts creation in web application

Improvements

• Fixed placeholder – Compatibility with multi signers issue fixed
• Resolution for repeated signer roles in CFR workflows
• Improvements for repositioned placeholders in different resolution for preview & sign pages
• Misc. fixes for Aadhaar ESign placeholder limitation and duplication issues
• Improvements in Apply all behavior for signature placeholders
• Expiry reminder e-mails to be sent based on set configuration for different user roles (Owner, Signer, Observer)

Features

• E-stamp queuing mechanism & load tests

Improvements

• API improvements
• Default value for text field
• UAE PASS Gembox integration
• UX Improvements

Signature appearance configuration

Users can now configure the appearance of certified sign, CFR e-Sign and CFR certified sign.

Embedded signing API

This is a welcome improvement for the API users. Now you can embed the signing page of Cygnature within an iframe that can be opened from within your application itself. A signing url is generated which can be displayed by the application which is integrating the Cygnature API, in an iframe.

DSC signing utility

We have released an improvement in the DSC signing utility which is required to sign with DSC or smart card. It is an extremely simplified version now. When a user clicks on the placeholder to sign with DSC, he will be prompted to download the Cygnature utility. User should download the file and double click the Utility.msi file. This will create a Cygnature.exe on the desktop. When user will double click this exe, it will install the Cygnature utility which can be seen from the app tray in bottom right corner. User should now go back to signing the document. Application will prompt him to select the certificate and enter his PIN to sign the document. This utility does not require admin access to run, which was a limitation in the earlier version.

Misc improvements

• Earlier, in the document expiry email, the name of the sender was missing. Now it has been added
• Earlier, an information email was sent to all signers in the sequential signing workflow. That was creating confusion because there was no signing link. Now that email has been discontinued. The second signer will receive signing invitation only when it is his turn to sign the document.
• Earlier, authentication information was not displayed in the certificate of signing in case of CFR workflows. Now it has been added.

Signature appearance configuration

Earlier the signature appearance was static and users were not able to make any changes in the appearance. With this feature, now the users can configure the appearance they are comfortable with. Users can include name, email, timestamp, doc ID, dept, title in the signature text. User can also select which specific way of e-Sign should be shown – draw, select font or upload image or sign pad. In this release, the appearance configuration can be done for e-Sign only. In next release, the same will be rolled out for other sign types. The configuration can be done at user level or client admin level or tenant admin level.

Configuration for OTP authentication

A tenant level setting has been introduced to enable or disable the OTP authentication being sent to email and/or SMS during login and guest signing. This will give more flexibility to users to decide the level of security they want to enable in Cygnature.

Improvements in the Cygnature utility for DSC signing

Earlier utility needed admin permission to run. With this release, once the settings are done one time, the utility will be able to run without admin privilege. This is a welcome feature for users and administrators using DSC for signing. Please ensure you read the README file when installing the new utility.

Set a reminder for a fully signed document

This feature allows initiator to set a reminder for a completely signed document. From the document details page, user can set a date and message for the reminder. For example, the user can set a reminder for himself a month before the contract is due for renewal.

Re-instate a declined document

Earlier, if a signer declined a document, the initiator had to re-initiate the process by uploading a new document. If few signers had signed, then they would be required to sign again. With this feature now, the initiator can re-instate the same document and send it for signing to the same signer again without having to re-upload. However, editing the document is not possible.

Bulk-send documents from a template

This is a power feature that will allow a user to send documents based on a template to bulk signers. Earlier, user could send a template-based document to a single user only. Now user can send to a list of bulk signers uploaded from excel sheet.

Re-do Aadhaar sign if failed

For users of Aadhaar sign, this is good news. Earlier, if Aadhaar signing failed, a credit was lost. Many times, due to connectivity issues from NSDL and UIDAI, the Aadhaar sign would fail for no fault of user. But now, user can re-attempt the Aadhaar sign even if it fails for some reason.

Shortcut to templates

Earlier, user had to move to documents listing to access templates. Now, user can access templates from the dashboard itself.

New form fields dropdown and custom date have been added

User can now drag and drop two new fields for data capture – custom date and dropdown.

Introduction of signer roles in CFR workflows (Pharma)

CFR users can now assign individual roles to each signer. For instance, approver, reviewer, author, etc. The signer roles can be customized by individual pharma clients and the signing reasons can be mapped to the signer roles. The signing reason will also appear in the Certificate of Completion along with the signer roles. This will give complete visual traceability of the signing transaction

Integration with UAE Pass

Our users in UAE can now use Cygnature to sign documents with UAE Pass, the national identity for UAE citizens.

User can scroll through the document while creating a workflow

Earlier, when the user uploaded a document, it was not possible to scroll the document on step 3. The user was forced to use the thumbnails to navigate through the document. With this improvement, now the user can scroll through the document on step 3 using the mouse.

Improvements in the application theme and colour

Our designers have worked on some improvements in the application look and feel. Earlier there were various colors used for different fonts and buttons and headers. To give a more professional look and to create better focus on the work items, the colors have been muted with a grey tone.

Tenant settings to control features during document creation

The administrator of a private tenant can now perform additional settings in terms of choosing signature types and other settings.

Private message limit increased

Earlier the private message limit was 100 characters. It has now been increased to 1000 characters to allow users to write longer messages.

Special characters in password

The user password field now allows special characters in the password.

21 CFR Part 11 compliance

Cygnature now supports the 21 CFR Part 11 compliance as recommended by FDA in respect of using electronic signatures and maintaining electronic records for Pharma, Life Sciences and Medical Equipment manufacturers. Ask for more information and request for a demo by writing to hello@cygnature.io

Set password policy

Now the tenant admin (in case of private tenant) can set up a password policy for the users in terms of the length of the password and components such as upper case, numbers, special characters, etc.

Location binding for each signer

Earlier the system was supporting the location binding for all signers i.e. all signers should be present at a specific location for the signing to be completed. Now creator/initiator can specify a unique location binding for each signer. A location geo fence can be set by the creator/initiator even after the document is sent for signing.

Session timeout

Earlier, Cygnature users were not logged out of the system in case of inactivity. Now, we have introduced a session timeout after 30 min of inactivity.

Ability to add observers after initiating the workflow

Many times, creators might forget to add observers to a signing workflow. Now they can add observers even after document is sent for signing so long as the workflow is not completely signed. This event is also captured in the audit trail.

Default time zone set as UTC in the Certificate of Completion

If the user is not setting his time zone, then then default time zone in the Certificate of Completion will be UTC. For CFR documents, it will be always UTC time zone.

Admin settings

Improvements in the user experience have been introduced in the admin management menu. This includes module wise layout and ability to add unverified users under client admin.

Ability to download the original document

Signers can now download the originally uploaded document before signing if they so wish. This will allow signers to download the document, print it for better reading experience or share with legal team for example to review it before signing it.

Export document ability

Earlier, the settings to export document were supposed to be done from the document settings page. Now, users can export document directly from the document details page.

Enhancement to the Certificate of Completion

We have added counts of signatures, counts of pages in the document, time zone and CFR document identifier in the Certificate of Completion.

Signer’s name display

Till such time that a signer is not a verified user in Cygnature (guest user), the name of the signer that is displayed during the workflow will be as mentioned by the creator/initiator of the document. If the initiator changes the name of the signer, it will be reflected to other people in the workflow.
However, if the signer is a registered and verified user in Cygnature, then the display name shown to other people in the workflow will be as set by the registered user. The document initiator will continue to see the display name as used by him.

Bug fixes

Certain bugs related to Firefox browser, Quick Sign, Export to Excel, Google Drive and One Drive connections have been fixed.

Client admin

This feature is relevant for organizations having multiple users. The client admin role allows one of the subscribed users to act as an admin for Cygnature users within the organization. The client admin can

• Add new users up to the user limit
• Assign pay per use signatures to individual users, if purchased by the organization
• Assign document limits to users if needed
• Assign certain features to users if needed

Client admin has a choice whether to keep all document limits and pay per use signature limits in a common pool for users to share or assign the limits individually to all users. This feature will soon be extended to include de-activation of users in case users leave the organization and permission settings to view other user documents.
Cygnature support team will reach out to organizations who are having multiple users and brief them about this feature and help them to set it up.

Detailed document history

Earlier, the document history was only displaying the key events of the signing process. Now, the detailed history will show more details of the signing process such as

• When user provides consent as a guest
• When user receives OTP as guest or for co-signing
• When user previews the document to sign
• When user is reminded to sign
• When additional supporting documents are attached

The document history is available from the view details link on the tab and allows to download the details in a text file.

User activity logs

Now user activity logs such as log in and log off from the system are also displayed from the admin menu. Each user will be able to see his last login timestamp from his my profile section. Each client admin will be able to view the user activity logs of all the users in the organization and Tenant admin will be able to see the same for all users of the Tenant.

Support to upload non-uniform page documents

Earlier, the system was preventing the upload of documents with non-uniform pages ie. Pages of different dimensions. This issue has been resolved and now users can upload non uniform page documents. This feature has created certain limitations on using the feature – apply placeholder to all pages. To learn how to use this feature for such documents, Read This.

New layout for the document details page

Earlier page was confusing to users as it included multiple buttons and unsigned document details were getting prominence. Now, this page has been re-designed to make it more user friendly.

New column of signers added in document listing

A new column has been added to the documents listing page which shows the signers involved in that document. In addition, now the user can search documents using signer name or uploader name and email.

Standardized placeholder sizes for different signatures

Earlier, we were following the one size fits all strategy for all signatures. This was not a good idea. Now we have made standard sized placeholders for each signature type depending on its characteristics. The Face, Finger and Iris need large sized placeholders. The digital signatures like Aadhaar, USB dongle and Certified sign needed rectangular placeholders. Only electronic sign placeholders have been retained with the ability to draw a size as per user preference.

Certified sign appearance changed

The certified sign is a qualified electronic signature and as such must show the details of the signature in the signature text. So instead of allowing users to draw their signature, we have provided a default appearance. Further improvement in this signature will come in upcoming releases with the ability to add a user defined reason for the signature.

Email and SMS deliverability

Significant improvements were done in the approach on sending emails and SMS notifications. This has improved the deliverability of the OTP SMS such that it is coming faster than the email OTP. In order to ensure that the Cygnature notifications reach the inbox and not the spam folder, we have made a change that all emails from Cygnature will be sent from notification@cygnature.io id. The notification will appear as Rob Smith (using Cygnature) notification@cygnature.io and replying to this email will send a reply to Rob Smith.

Miscellaneous improvements

• Changed the terminology map signers to select signers in the template section
• Final email notification with the fully signed document will now have a dedicated button to download the document and a link to view the document details page.
• Template section improvements for sign due date and digitally sign the document

Bug fixes

• Aadhaar signature was not showing signer name. Now it shows signer email id
• Aadhaar limit exceeded messages were being shown to users even if they had Aadhaar credits. This has been resolved.
• Some guest users were getting stuck during signing. This is now resolved
• Certified sign count deduction issue for optional signatories has been resolved
• Document creation failed bug has been resolved
• Certified sign and Aadhaar sign were having issues with the approver feature. This has been fixed.

If you need a copy of the detailed release notes, write to support@cygnature.io